At Peterson Deals, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we are here to make the return and refund process as smooth as possible. Please review our Refund and Return Policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns
You may be eligible for a return under the following conditions:
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The item must be unused, unworn, and in its original packaging.
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The return request must be initiated within [insert return window, e.g., 30 days] of receiving the product.
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Proof of purchase (order confirmation or receipt) is required.
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Certain items such as personal care products, gift cards, or clearance items may not be eligible for return due to hygiene and clearance restrictions.
If your item does not meet these conditions, we reserve the right to decline your return request.
2. How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Us – Email our support team at support@petersondeals.store with your order details, reason for return, and any supporting images (if applicable).
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Receive Return Instructions – We will review your request and provide instructions on where to send the product.
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Ship the Product – Return the product using a trackable shipping method to ensure safe delivery. The return shipping cost is the customer’s responsibility unless the return is due to a defective or incorrect item.
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Inspection & Approval – Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your return request.
3. Refund Policy
If your return is approved, a refund will be processed within [insert timeframe, e.g., 5-10 business days] using the original payment method.
Refund Processing Time:
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Credit/Debit Cards – 5-10 business days
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PayPal/Other Payment Methods – 3-7 business days
If you have not received your refund within the expected timeframe, please check with your bank or payment provider before reaching out to us at support@petersondeals.store.
4. Exchange Policy
We allow exchanges for defective or damaged items. If you received a faulty product, please contact us within [insert timeframe, e.g., 7 days] of delivery, and we will replace it at no extra cost.
Note: Exchanges are subject to product availability. If the item is out of stock, we will offer a full refund.
5. Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
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Items marked as Final Sale or Clearance
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Personalized or custom-made products
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Used or damaged items not caused by manufacturing defects
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Gift cards or downloadable digital products
6. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos as proof. We will arrange for a replacement or refund at no extra charge.
7. Late or Missing Refunds
If your refund has not been credited to your account after the stated processing time:
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Check your bank statement
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Contact your credit card company (some banks take additional processing time)
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If the issue persists, email us at support@petersondeals.store
8. Cancellation Policy
You can cancel an order before it is shipped for a full refund. Once the order is processed and shipped, it cannot be canceled, and you must follow the return process.
9. Contact Us
If you have any questions regarding our Refund & Return Policy, feel free to reach out to us:
📧 Email: support@petersondeals.store
🌐 Website: https://petersondeals.store/